Grading/Payments/Shipping/Returns/Restoration Policy
How I grade
All items are graded according to Overstreet Standards. Some of my customers say that my grading standards are stricter. If a book has restoration, date stamps, writing, missing coupons etc it will be noted in the description. ALL ITEMS NOTED IN THE DESCRIPTION ARE FACTORED IN THE GRADE. In addition, I submit a lot of books to CGC and try to keep up with their constantly morphing grading standards. I am very confident in my ability to grade raw books but will gladly steer you to CGC graded books if we constantly bang heads over grading. The reason for that is until CGC publishes their grading standards it is very difficult arguing with me over what they graded a book since I have nothing to reference. CGC is NOT grading to Overstreet standards or I would be able to walk around shows, buy books and get the same exact grade as the book I purchased. Solid reputable references are available upon request.
How do you buy books
In order to buy books you must be registered on-line. It's fast and easy to register or log in now. Once you are registered you are now able to buy books from our online catalog, New Arrivals, Bob's Best, special offers or Group Lots sections. You can navigate the online catalog by Timely, Atlas & Marvel, DC, Other Publishers or Magazines. Titles are broken out to allow quicker navigation. You can select minimum grades as well as CGC only by using the two pulldown menus. Each of the other sections have dropdown menu's to narrow down your search criteria.
How is an order generated
Orders from my on-line catalog are automatically generated as soon as a full amount is bid or a bid/counter-offer from me is accepted. An email accepting a counter-offer is not a "completed" transaction. You must accept the counteroffer or the book is still considered for sale and susceptible to a higher bid winning the book. I will then verify that the book is in-stock (some things get stolen) and that the book is still in the grade advertised on my site (observe how some books get handled at a convention and you will know why I have to do this). Books that are no longer in the same grade as advertised or not in my inventory will result in a rejected bid from me. Another way to order is to email the books you are interested in to bobstorms@highgradecomics.com. Please note that the bid system overrides email. You may also call me at 631-543-1917 Monday - Friday. You may or may not catch me on the weekend. Orders can also be faxed to 631-864-1921.
Payment Options
Payments are generally expected within one (1) week of your order. Naturally if things comes up please follow up with an email or phone call. Cash, Money order, PayPal or credit card payments (AMEX/Discover/MasterCard/Visa) are always welcome and will be shipped out next business day.
Payment should be made out to Highgradecomics.com. Personal/business checks must clear. Checks drawn on NY banks two (2) business days, out of state five (5) business days. Books can be shipped earlier if we have done business before. You are responsible for any bounced check fees.
NY residents must pay 8.65% sales tax on the purchase unless a valid reseller number is provided.
Time Payment Option
No interest time payments can be negotiated on large purchases. 20% down payment is required. Remaining balance can span 1/3/6/9/12 months. If you fail to complete this arrangement (failure to complete means you haven't made a payment in 45 days after due date or made an alternate arrangement with me) you will lose the 20% down payment. However any additional amounts you paid will be refunded. I ask that you treat me like you would like to be treated if the situation was reversed. I understand emergencies so call or email. However, buying other books from another dealer and he wants his money first is not an "emergency".
Trade as a Payment Option
Lastly, I am willing to do trades for any book listed. Check out my Buy list page for items of immediate interest. If you have purchased a key or high ticket item from me and I get a better copy feel free to "trade up". I will give you the price of the book I sold you towards the purchase of the higher grade copy.
I will also accept unrestored VG+ or better Superhero Golden age titles with good page quality. No brittle books please.
Shipping Options
Please verify that your shipping address on file is up to date. I don't always know if your Paypal address or address on file is the correct shipping address. Thank you!
Orders within the Continental United States will be shipped United States Postal Service Priority mail insured unless otherwise requested. Shipping and insurance costs for the Continental United States are generally between $12.00 - $18.00 on 1-2 book orders. Overnight orders of 1 book generally run $35. On very large multi-book orders I will work with the buyer to split shipping costs.
Lot shipping costs. Approximately 15-20 number of raw books surrounded by cardboard will fit in a USPS Flat Rate box weighing up to 4 lbs. Assuming insurance costs and we're looking at $18. Oversea lot costs depend on destination.
International orders are welcome. Postage costs are dependent on the destination. Some examples are noted below. I generally use United States Postal Service Priority mail international to ship overseas.
Canadian Postage used to cost the same as Continental United States but this latest postal increase now forces me to charge international shipping rates stated below.
Approximate Canada/UK/International shipping costs - One (1) CGC book approx $33-$40, 2 CGC books $32-$45, 3-5 CGC books $35-$50. Non CGC shipping costs - 1 book $28, 2-5 $33.
Return Policy
You have seven (7) days from receipt of the book(s) to return them if you are not satisfied so long as the book(s) is returned in the same condition as it was sent. All CGC sales are final UNLESS I did not disclose that there were date stamps or writing on the book. If you disagree with how CGC graded the book that doesn't qualify you to send it back.
Restoration policy
Highgradecomics.com has ALWAYS had a NO time limit guarantee that your money would be refunded in the event a book comes back restored. We will now take the further step of extending this to CGC graded books as well. Any book, sold in an unrestored CGC holder by Highgradecomics.com that is later determined by CGC to actually contain restoration not discovered in the previous certification, will be fully refundable. This policy will be retroactive to any CGC books sold by Highgradecomics.com in the past. No if and or buts.
Want Lists
With the new automatic want list feature on my site there is no longer a need for me to "check" out what you want. Want lists are automatically run every 24 hours against my existing inventory and you are notified immediately as new arrivals are listed on the site. I have not thrown out my original customer want lists but some of them are very dated. As always, there is no obligation to buy and you can control if you want to be notified or not. The ability to do this is right under the New Arrivals heading. Message looks like - You are subscribed to our nightly new arrivals e-mail bulletin. To unsubscribe, click here.
Book Finder/Wish List Feature
In addition to the automatic want list feature immediately showing you the books I currently have in inventory we just added a traditional Book finder feature. Search by Title, Grade, Publisher, Pedigree or even by price range. What's even better about this book finder feature is that in addition to finding the books you want you can also generate a wish list to send your friends and family as gift ideas! The book finder feature can also produce a continuous list of all titles in the grade you are looking for. For example, I want to see all the CGC NM 9.4's on the site. Select Third Party Grading CGC, Grade Minimum NM, Maximum NM.
eBay
Many customers ask if I'm on eBay. Yes I am, I have an eBay store that contains a few of my more expensive books. You will save more money bidding in my site versus buying the book from my eBay store. Everything in the eBay store is in my site.
