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ABOUT HGC
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Robert C. Storms
17 Bethany Drive
Commack, NY 11725
Tel: 631-543-1917
Fax: 631-864-1921
Phone Hours: Mon - Fri
10AM - 10PM EST
E-Mail Address:
bobstorms@highgradecomics.com

 

Grading/Payments/Shipping/Returns/Restoration Policy

How I grade

All items are graded according to Overstreet Standards. Some of my customers say that my grading standards are stricter. If a book has restoration, date stamps, writing, missing coupons etc it will be noted in the description. ALL ITEMS NOTED IN THE DESCRIPTION ARE FACTORED IN THE GRADE. In addition, I submit a lot of books to CGC and try to keep up with their constantly morphing grading standards. I am very confident in my ability to grade raw books but will gladly steer you to CGC graded books if we constantly bang heads over grading. The reason for that is until CGC publishes their grading standards it is very difficult arguing with me over what they graded a book since I have nothing to reference. CGC is NOT grading to Overstreet standards or I would be able to walk around shows, buy books and get the same exact grade as the book I purchased. Solid reputable references are available upon request.

How do you buy books

In order to buy books you must be registered on-line. It's fast and easy to register or log in now. Once you are registered you are now able to buy books from our online catalog, New Arrivals, Bob's Best, special offers or Group Lots sections. You can navigate the online catalog by Timely, Atlas & Marvel, DC, Other Publishers or Magazines. Titles are broken out to allow quicker navigation. You can select minimum grades as well as CGC only by using the two pulldown menus. Each of the other sections have dropdown menu's to narrow down your search criteria.

How is an order generated

Orders from my on-line catalog are automatically generated as soon as a full amount is bid or a bid/counter-offer from me is accepted. An email accepting a counter-offer is not a "completed" transaction. You must accept the counteroffer or the book is still considered for sale and susceptible to a higher bid winning the book. I will then verify that the book is in-stock (some things get stolen) and that the book is still in the grade advertised on my site (observe how some books get handled at a convention and you will know why I have to do this). Books that are no longer in the same grade as advertised or not in my inventory will result in a rejected bid from me. Another way to order is to email the books you are interested in to bobstorms@highgradecomics.com. Please note that the bid system overrides email. You may also call me at 631-543-1917 Monday - Friday. You may or may not catch me on the weekend. Orders can also be faxed to 631-864-1921.

Payment Options

Payments are generally expected within one (1) week of your order. Naturally if things comes up please follow up with an email or phone call. Cash, Money order, PayPal or credit card payments (AMEX/Discover/MasterCard/Visa) are always welcome and will be shipped out next business day.

Payment should be made out to Highgradecomics.com. Personal/business checks must clear. Checks drawn on NY banks two (2) business days, out of state five (5) business days. Books can be shipped earlier if we have done business before. You are responsible for any bounced check fees.

NY residents must pay 8.65% sales tax on the purchase unless a valid reseller number is provided.

Time Payment Option

No interest time payments can be negotiated on large purchases. 20% down payment is required. Remaining balance can span 1/3/6/9/12 months. If you fail to complete this arrangement (failure to complete means you haven't made a payment in 45 days after due date or made an alternate arrangement with me) you will lose the 20% down payment. However any additional amounts you paid will be refunded. I ask that you treat me like you would like to be treated if the situation was reversed. I understand emergencies so call or email. However, buying other books from another dealer and he wants his money first is not an "emergency".

Trade as a Payment Option

Lastly, I am willing to do trades for any book listed. Check out my Buy list page for items of immediate interest. If you have purchased a key or high ticket item from me and I get a better copy feel free to "trade up". I will give you the price of the book I sold you towards the purchase of the higher grade copy.

I will also accept unrestored VG+ or better Superhero Golden age titles with good page quality. No brittle books please.

New Shipping Options as of 3/22/17

Please verify that your shipping address on file is up to date.  Highgradecomics.com will use your address on file for shipping, not the Paypal address because we cannot be sure that is current or accurate.  Thank you!

If you would like a specific shipping method, please read the below information carefully and indicate to me via email if there’s either a specific or different method you would like to receive your book(s).

Orders within the continental United States up to $1000 will be shipped United States Postal Service Priority Mail insured unless otherwise requested.  Shipping and insurance costs for the continental United States are generally between $12.00 - $18.00 on 1-2 book orders. Overnight orders of 1 book generally run $35 - $50. On very large multi-book orders I will work with the buyer to split shipping costs.

Orders within the continental US over $1000 - $5000 options

1).  USPS Expressmail Overnight for 1 book using 2 pounds 8 ounces as estimate using package dimensions of 16x12x5.  Restricted signature is an option but costs extra (Approx $6.15).  If you do not choose a restricted signature and adult signature is obtained by the carrier you are responsible for lost/stolen item(s).  Cost can be up to $120 for this type of coverage (Assuming $5K insurance coverage).

2).  USPS priority mail for 1 book using 2 pounds 8 ounces as estimate using package dimensions of 16x12x5.  Restricted signature is an option but costs extra (Approx $6.15). If you do not choose a restricted signature and Adult signature is obtained by the carrier you are responsible for lost/stolen item(s).  Cost can be up to $85 for this type of coverage (Assuming $5K insurance coverage).

3).  USPS Registered mail for 1 book using 2 pounds 8 ounces as estimate using package dimensions of 16x12x5.  Restricted signature is an option but costs extra (Approx $6.15).  If you do not choose a restricted signature and Adult signature is obtained by the carrier you are responsible for lost/stolen item(s).  Cost can be up to $80 for this type of coverage (Assuming $5K insurance coverage).

4).  United Parcel Service (UPS) for one book assuming 3 pounds as estimate using package dimensions of 16x12x5.  UPS does not have restricted signature, only Adult Signature.  If an adult signature is obtained by the UPS driver and you do not receive the package you are responsible for lost/stolen items.  Costs can be up to $165 for overnight (Assuming $5K coverage) to $106 for 2 day.

5).  FEDEX for one book assuming 3 pounds as estimate using package dimensions of 16x12x5.  FEDEX does not have restricted signature, only Adult signature.  If an adult signature is obtained by the FEDEX driver and you do not receive the package you are responsible for lost/stolen items.  Costs can be up to $135-175 for overnight (Assuming $5K coverage) to $95-100 for 2 day.

Orders within the continental US over $5000 options

1).  USPS Registered mail for 1 book using 2 pounds 8 ounces as estimate using package dimensions of 16x12x5.  Restricted signature is required (Approx $6.15).  If you elect to not require restricted signature and an Adult signature is obtained by the carrier you are responsible for lost/stolen item(s).  Cost varies depending on the amount of insurance coverage needed.

2),  United Parcel Service (UPS) and FEDEX for one book assuming 3 pounds as estimate using package dimensions of 16x12x5.  UPS and FEDEX do not have restricted signature.  If an adult signature is obtained by the UPS or FEDEX driver and you do not receive the package you are responsible for lost/stolen items.  Cost varies depending on the amount of insurance coverage needed.

Continental US additional option – Real time GPS tracking.  If you have any concerns about a book(s) getting to you the item can be sent with a GPS tracking device that provides real time location.  Cost is an additional $50 plus shipping  and the $50 will be credited back to you when the GPS device is mailed back to me.  The Device will be in a prepaid shipping box addressed back to me. 

Shipping to Business addresses on ANY shipment type

If your shipment address is a work address that has a mail room that can sign for your packages you are responsible for any lost/stolen items if the item is signed for by an adult at your place of work. 

Lot shipping costs:  Approximately 15-20 number of raw books surrounded by cardboard will fit in a USPS Flat Rate box weighing up to 4 lbs. If we include insurance costs the approximate estimate is about $18. Oversea lot costs depend on destination.

International orders:  Postage costs are dependent on the destination. Some examples are noted below. I generally use United States Postal Service Priority mail international to ship overseas.  However, upon request and at the cost of the buyer, I am willing to ship using a different carrier.

Below are approximate rates as of 2017

Approximate Canada - One (1) CGC book approx 1 pound 10oz $34.60, 2 CGC books $36.85, 3-5 CGC books $39.40 -$50. Non CGC shipping costs - 1 book $34.60, 2-5 $36.85 - $45.

Approximate UK - One (1) CGC book approx 1 pound 10oz $52.75, 2 CGC books $57, 3-5 CGC books $61.25. Non CGC shipping costs - 1-4 book $52.75, 5 or more -$60.

If you are requesting low values on the shipment you are responsible for seized by customs, lost/stolen or re-directed packages. 

Tracking numbers are sent when the order has been shipped.  The tracking number is reflected in a email that has a subject heading of Your HGC invoice (#xxxxx) -- Paid.

Return Policy

You have seven (7) days from receipt of the book(s) to return them if you are not satisfied so long as the book(s) is returned in the same condition as it was sent. All CGC sales are final UNLESS I did not disclose that there were date stamps or writing on the book. If you disagree with how CGC graded the book that doesn't qualify you to send it back.

6/17/16 

After several months of CGC's new, redesigned holder and label for comic books and magazines debuting on the market, it has come to highgradecomics.com's attention that problems with the books inside the new holder (new holders started 4/4/16) are starting to develop including waves and other problems with its encapsulation which may lead to damage of the comic book.  These problems generally become visible within 60 days or so of encapsulation.
 
It is our company policy to stand behind any book, whether professionally graded by a third party or not, such that if damage occurs to the book while inside the holder, highgradecomics.com will assist the customer in the following manner:
 
1).  If you'd like to keep the book, but are uncomfortable with the book being in the holder, highgradecomics.com will assist in removing the book from the holder and placing it in a mylar.  The label would be provided with the book.
 
2).  If you would like to keep the book, but would like the book placed in a more current CGC holder,highgradecomics.com will assist in facilitating the book being reholdered.  Per CGC, "the issues and concerns created with the earlier versions of the new holder have been resolved".  
 
3).  If you would like to keep the book, but feel it needs to be re-pressed and re-holdered, highgradecomics.com will also assist in facilitating that as well.
 
4). If you are uncomfortable with the above options the book may be returned for a full company credit.  Evidence should be clearly visible that a problem has developed to the book inside the holder.
 
It is important that our customers trust and feel comfortable knowing that no customer is just "stuck" with a book that develops issues as a result of some damage that later develops from the CGC holder, unseen by the customer at the time.  
 
If any customer has any further questions about this policy, please let me know and I will be happy to address them.

Restoration policy

Highgradecomics.com has ALWAYS had a NO time limit guarantee that your money would be refunded in the event a book comes back restored. We will now take the further step of extending this to CGC graded books as well. Any book, sold in an unrestored CGC holder by Highgradecomics.com that is later determined by CGC to actually contain restoration not discovered in the previous certification, will be fully refundable. This policy will be retroactive to any CGC books sold by Highgradecomics.com in the past. No if and or buts.

Want Lists

With the new automatic want list feature on my site there is no longer a need for me to "check" out what you want. Want lists are automatically run every 24 hours against my existing inventory and you are notified immediately as new arrivals are listed on the site. I have not thrown out my original customer want lists but some of them are very dated. As always, there is no obligation to buy and you can control if you want to be notified or not. The ability to do this is right under the New Arrivals heading. Message looks like - You are subscribed to our nightly new arrivals e-mail bulletin. To unsubscribe, click here.

Book Finder/Wish List Feature

In addition to the automatic want list feature immediately showing you the books I currently have in inventory we just added a traditional Book finder feature. Search by Title, Grade, Publisher, Pedigree or even by price range. What's even better about this book finder feature is that in addition to finding the books you want you can also generate a wish list to send your friends and family as gift ideas! The book finder feature can also produce a continuous list of all titles in the grade you are looking for. For example, I want to see all the CGC NM 9.4's on the site. Select Third Party Grading CGC, Grade Minimum NM, Maximum NM.

eBay

Many customers ask if I'm on eBay. Yes I am, I have an eBay store that contains a few of my more expensive books. You will save more money bidding in my site versus buying the book from my eBay store. Everything in the eBay store is in my site.